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title: Customer Support Portal
description: Customer Support Portal
---

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    - [Submit Support Ticket](https://www.gigaenergy.com/support)
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    - [Order Spare Parts](https://www.gigaenergy.com/support)
- [Build a Quote](https://www.gigaenergy.com/build-a-quote)
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    - Customer Portal/FAQs
    - [Submit Support Ticket](https://www.gigaenergy.com/support)
    - [Track Open Support Ticket](https://customers.gigaenergy.com/dashboard)
    - [Order Spare Parts](https://www.gigaenergy.com/support)
- [Build a Quote](https://www.gigaenergy.com/build-a-quote)
- Order Management
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- [Contact Us](https://www.gigaenergy.com/support)

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### [Pre-Delivery What to expect before my container arrives?](https://customers.gigaenergy.com/pre-delivery?hsLang=en)

- [Site Layout](https://customers.gigaenergy.com/site-layout?hsLang=en)
- [Before Delivery](https://customers.gigaenergy.com/before-delivery?hsLang=en)

[See more](https://customers.gigaenergy.com/pre-delivery?hsLang=en)

### [Setup/Install - Air Cooled Container How do I unload and setup my container?](https://customers.gigaenergy.com/setup-install-air-cooled-container?hsLang=en)

- [Power Up an Airbox Container](https://customers.gigaenergy.com/power-up-airbox-container?hsLang=en)
- [Power Down an Airbox Container](https://customers.gigaenergy.com/power-down-airbox-container?hsLang=en)

[See more](https://customers.gigaenergy.com/setup-install-air-cooled-container?hsLang=en)

### [Exhaust Fans and Filters If your fan model is not listed below, please reach out to Customer Support at: https://customers.gigaenergy.com/support](https://customers.gigaenergy.com/exhaust-fans-and-filters?hsLang=en)

- [Kemao Fan Motor (2.0 kW) - Fan Motor Replacement](https://customers.gigaenergy.com/kemao-fan-replacement?hsLang=en)
- [Maer Fan Motor (2.4 kW) - Fan Motor Replacement](https://customers.gigaenergy.com/maer-fan-replacement?hsLang=en)
- [Maer Fan Motor (2.4 kW) - Fan Troubleshooting](https://customers.gigaenergy.com/maer-fan-troubleshooting?hsLang=en)

[See more](https://customers.gigaenergy.com/exhaust-fans-and-filters?hsLang=en)

### [PDUs How to diagnose and troubleshoot PDU issues including PDU removal and installation](https://customers.gigaenergy.com/pdus?hsLang=en)

- [PDU Removal and Installation](https://customers.gigaenergy.com/pdu-removal-and-installation?hsLang=en)
- [PDU Breaker and Individual Outlet Removal/Install](https://customers.gigaenergy.com/pdu-breaker-outlet-removal-install?hsLang=en)

[See more](https://customers.gigaenergy.com/pdus?hsLang=en)

### [VFD VFD Troubleshooting and Fault Clearing](https://customers.gigaenergy.com/vfd?hsLang=en)

- [VFD Troubleshooting (F0001 and F0016)](https://customers.gigaenergy.com/vfd-faults?hsLang=en)

[See more](https://customers.gigaenergy.com/vfd?hsLang=en)

### [PLC and HMI PLC (Programmable Logic Circuit) is the brains behind the automation in the container. The HMI is the user interface touchscreen inside the container.](https://customers.gigaenergy.com/plc-and-hmi?hsLang=en)

- [PLC Not Powered or Running](https://customers.gigaenergy.com/plc-not-powered-or-running?hsLang=en)

[See more](https://customers.gigaenergy.com/plc-and-hmi?hsLang=en)

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